If your customer had a bad experience and clicks the thumbs down…we give them a form to fill out. When they fill out the form, the results come directly to you, not to the review sites. This helps keep negative reviews from popping up online.
Key Idea: This is one of the best opportunities to check up on your business and your service. You get the opportunity to handle negative situations before they become a problem.
This is a key difference between our service and most others. Most reputation management services allow people to leave reviews online…all of them. Good or bad. That can hurt.